Our Official Sundae Bingo Review; Is it Everything a Player Wants With a Cherry on Top?

We recently did a casino review of Sugar Bingo. The site wasn’t nearly as sweet as the name suggests. So when we heard that it has a sister site called Sundae Bingo we were curious to see whether this online casino site was any different; would it be a nice treat or leave players out in the cold? Players might be surprised to learn what we found. Herewith our official Sundae Bingo review:

Sundae Bingo Bonuses and Promotions

For players who enjoy bonuses, promotions, free Bingo tickets and free spins, Sundae Bingo might just be a pretty sweet deal. The platform promises an abundance of these. But the first bonus that’s extended to players is, of course, the online casino must-have for new players; the welcome bonus.

And this welcome bonus really lets a new player feel like Sundae Bingo could be their online casino home sweet home. In typical online casino fashion the welcome bonus includes free extras (in this case free Bingo tickets and free spins). But the actually amounts of free Bingo tickets and free spins is enough to blow any avid online Bingo player’s mind. Now usually when we come across any online casino welcome bonus, offers or giveaways, the free stuff that’s being offered and any/all of their wins are subject to a million T’s & C’s and wagering requirements. Surprisingly this is not the case with Sundae Bingo.

Although the (very standard for online casinos) min deposit of £10 apply, there are absolutely no wagering requirements whatsoever. An online casino site without any wagering requirements is a major draw to any online game player. The fact that all winnings without the restrictive wagering requirements are also paid out in cash and real money is yet another Bingo site win in our Bingo books and even though it’s not technically a promotion or offer, it definitely counts as a bonus casino perk to us. Sundae Bingo promises more big wins and sweet bonus and promotion offerings such as daily free spins. But when these are offered and how we get a hold of them remains a mystery since most Sundae Bingo bonus offers and Sundae Bingo promo codes are communicated to their players via email and SMS.

This is an online casino tactic that we’ve never understood since the bonus and promo offers on a site is what attracts and retains players and should be proudly and prominently displayed on the site.  

How to Register a Casino Account at Sundae Bingo

Sundae Bingo once again sets themselves apart from the rest of the online casinos when it comes to opening an account on the platform. Going against the online casino grain, Sundae Bingo does not have their ‘Join’ button in the upper right corner of the site, but instead has it on the left. They also do not have a ‘Join Now’ button on their site’s display banner, but rather a player will find it in the middle of their screen once they start scrolling down the site.

As for the process itself, it’s very much the same-old-same-old when it comes to registration processes on online casinos. A player is merely required to give a few personal details such as name, email address and password in order to complete their registration, claim their welcome bonus and start playing. Opening an account on the platform takes mere minutes.

Casino License

Sundae Bingo is officially registered as Virtual Global Digital Services Limited in Gibraltar. But they also form part of the infamous 888 Group. All online gaming services within the UK falls under 888 UK Limited that’s also officially incorporated in Gibraltar.

The Casino Design

The Sundae Bingo design and layout is sweet and short. All info, slots and Bingo games are clearly laid out and easy to find. As can be expected, the design keeps within the theme and the site is filled with fun Sundae illustrations. The site is not cluttered and players (especially new players) are not overwhelmed with too much text and information. We can’t find fault with Sundae Bingo’s site design; it looks pretty and it’s simple to navigate.

Casino Games Available

Sundae Bingo primarily focuses on slots and Bingo games. With over 300 slot games on the site, there are plenty of slots players can use their free spins on. These include all-time-classics and slot fan favourites such as Wolf Queen, Super 7’s, Rise of Maya and Lucky Lassie. The Bingo games are not quite as extensive, but the site has enough 75-ball and 90-ball Bingo rooms to keep any avid Bingo player busy. Bingo players can look forward to Bingo games such as Steet Party, Kaching and Last Call which gives players the opportunity to walk away with a jackpot on a daily basis.

Sundae Bingo Live Casino

Sundae Bingo does not offer any live casino or live dealer games, but that should be expected when dealing with a Bingo and slots platform. To offer live game play on a site such as this also unnecessary since live casino tends to be the preference of avid online casino table game players.

Game Providers

The names of the Sundae Bingo game providers are not prominently displayed, but most regular online game players will be able to spot which creators are responsible for which slots and Bingo games. These include Dragonfish, the big Bingo game software developer as well as popular slot creators such as NetEnt, Thunderkick and NextGen Gaming.

Loyalty Program/VIP

Sundae Bingo does offer a rewards program that dishes up some pretty sweet treats to their players. The rewards program promises perks such as daily free Bingo tickets, daily free spins, cashback and many more exciting and exclusive offers. Unfortunately players can only view the details of the reward program once they’ve signed up to the platform and all promo and bonus information is sent to players via email and SMS.

Deposit and Withdrawals Options

The payment options on Sundae Bingo is legion. Players can choose from a variety of trusted payment methods when making a deposit or a withdrawal such as credit & debit card, PayPal, Paysafecard, Wire Transfer and NETeller. There is no min deposit requirement and all deposit payments are instant. There are no fees or charges attached to making a deposit. A player will need at least £5 in their account before they can make a withdrawal. Withdrawal money amount limitations only apply in regards to on-site jackpot wins. Withdrawal times vary according to a player’s payment method preference. These withdrawal times range between 3-7 business days. The problem with Sundae Bingo’s withdrawal policy is that they have an added withdrawal processing time of 2 business days on top of the third party payment method withdrawal time. Essentially this means that players can look forward to an average of 5-9 business days before their winnings and money are available in their bank accounts. Players who have to wait this long for their money and winnings are likely to seek online gaming fun on another platform.

Sundae Bingo Mobile Casino

The Sundae Bingo platform doesn’t offer their players a downloadable app yet, but it really doesn’t matter. The site is already 100% mobile compatible and functions perfectly on any/all mobile devices whether iOS or Android.

Customer Support

Although the sites help button follows players as they scroll around the site, it’s not in the form of a typical button and players might initially miss it. When clicked though, the help button definitely doesn’t do what a player would expect from a help button. It merely takes a player to their FAQ page. And although their FAQ section is quite extensive, I don’t know any player who wants to scour massive amount of text and content in order to find a way to reach a site directly.

Once a player finally finds Sundae Bingo’s customer support contact info, help is only offered via email, phone and contact form. Players with urgent queries shouldn’t even think of popping the platform a mail since Sundae Bingo promises a response time of 48 hours. So although customer support is available, it’s definitely not something worth writing home about.

Security to Protect Players

Due to Sundae Bingo being licensed to offer online gaming services in both Gibraltar and the UK, the site is regulated by two regulatory authorities; the Gibraltar Gambling Commissioner and the Gambling Commission of Great Britain. eCOGRA is also yet another independent third party that ensures that all games, random number generators and other software on the site are working properly to guarantee fair and safe game play. Sundae Bingo are also big supporters of the responsible gambling movement and has partnered with some of the most prominent organisations in the fight against gambling addiction such as BeGambleAware, GamStop and GamCare. The site itself also offers players tools such as website blocking software, self-limits and self-exclusion. All-in-all we were never concerned about safety whilst playing on the platform.

Our Expert Conclusion

As far as dedicated Bingo and slots online casino sites go, we thoroughly enjoyed Sundae Bingo UK. The game play is fun and there’s more than enough slot and Bingo game variety to keep any player entertained. The site is simple to use (even on-the-go) and has enough bonus and promo offers to keep players interested. The only critique we have of the platform is their excruciatingly long withdrawal periods. The fact that players have to wait for what seems like forever for their winnings might just be the nail in the platform’s casino coffin and the reason players go to play elsewhere.