Our Official Hello Casino Review; is it Time to Say Hello or Wave Goodbye to Hello Casino?

Yes, it’s true. The initial reason we decided to do this casino review was because we wanted to see what a casino with one of the most unoriginal names we’ve ever come across during all our years of online casino reviews looks like and how it operates. Was the platform just as basic and boring as the name suggests? Keep reading for our official Hello Casino review:

Hello Casino Casino Bonuses and Promotions

For a comprehensive online casino, we were quite surprised that we weren’t bombarded with bonuses and promotions. The only bonus we could initially see on the site was the usual welcome bonus offered to new players. And although the welcome bonus seemed pretty generous at first, we soon realised that there were so many T’s and C’s attached to this bonus that a player would have to thoroughly read through all the fine print before registering an account and claiming this Hello Casino offer. Firstly there is a deposit limit of £10 (which is fairly standard for most online casinos). But then the T’s and C’s restrictions and limitations start piling up. A deposit made via NETeller or Skrill is not eligible for the welcome bonus. The welcome bonus can only be used on specific games and even the games differ depending on the amount and the number of deposits a player has made. It is also subject to a 35x the total bonus money plus deposit wagering requirement.  Any/all free spins and bonus money that is left unused after 30 days will also expire and any/all bonus spins will be removed after 10 days.

It’s pretty much more of the same when it comes to any other bonus or promotional offers available on Hello Casino. Despite the fact that there are not a lot of these offers, the ones that are available such as their Sensation Sundays promo is also limited as a slots and casino table games bonus with a 35x wagering requirement. We understand that their usually are some T’s and C’s that apply to any online casino bonus or promotion, but we just felt that Hello Computer took it just one step too far in comparison to most other online casinos.

How to Register a Casino Account at Hello Casino

Here Hello Casino keeps to online casino tradition with the option of signing up via a button in the top right corner or the display banner at the top of the site. The registration process is also not invasive and merely requires a few basic personal details such as name, email address and password. It really is just a matter of minutes before a player can claim their welcome bonus and start using their free spins on the slots or just try their hand at some table games.

Casino License

When it comes to Hello Casino’s licensing and registration it’s not quite what we’re used to when we’re doing our usual online casino review. Firstly, Hello Casino is officially registered and operated under White Hat Gaming Limited in Malta. This is a company we have not yet come across in any of our reviews (and we’ve done quite a few). Then Hello Casino stepped it up a notch when it comes to the regulatory authorities involved with the platform; they actually have three independent third parties who keeps an eye on the site and their gaming services. But we’ll discuss this in a bit more detail later.

The Casino Design

In short, we like the casino site’s layout and design. It’s not cluttered, but it’s not due to the fact that there’s not a lot of game variety or enough information available. Everything you could possibly look for or need to know is neatly packaged  and categorised on the site and can be found under one or the other tab. Even the main menu tabs are very prominently and clearly displayed and was made even more descriptive with the use of icons. This all makes the Hello Casino site very easy to navigate. Although the site is not necessarily something to write home about in terms of super impressive graphics and other design elements, we found that the bright colours of the games and slots and the colourful display banner was more than sufficient and struck the perfect balance between boring and online casino theme overkill.

Casino Games Available

Whereas the Hello Casino design might not be something to write home about, the assortment and wide variety of games available on the site definitely is. Every game we could possible think of and searched for could be found on this casino site with the exception of Bingo (yes, they even have Slingo!). When it comes to the slots, a player has the option of choosing between hundreds of games such as Space Spins, Rick and Morty and online casino fan favourites such as Aloha and Starburst. Players can also play some casino table games such as Blackjack, Roulette, Baccarat, Poker and Dice in a variety of different formats.

And for those avid table game players, Hello Casino offers a real casino feel with their live casino and live dealer games. Most of the table games like Baccarat, Roulette and Poker are available in live casino game play mode. Hello Casino even threw in a few other exciting games such as Deal or No Deal and the Dream Catcher wheel as live casino bonus games. Hello Casino promises a platform filled with the opportunity of a big jackpot win and they weren’t lying. Just one look at their large amount of jackpot games and their huge jackpot amounts will convince even the most sceptic of players to try their jackpot luck and spin for a win. There are also a few other random bonus games on the platform such as the strange, but alluring Bingo and slot combo, Slingo, as well as Scratch cards.    

Hello Casino Live Casino

As previously mentioned Hello Casino offers quite a wide variety of live casino games such as Blackjack, Roulette and Baccarat. But as with any and all online casino games, players need to read the T’s and C’s since there are deposit limits and specific wagering requirements.

Game Providers

With such a massive games library, it’s no surprise that Hello Casino boasts with an impressive list of game providers. These game providers are some of the cream of the casino crop. Unfortunately these names are only mentioned a few times on the site and it’s mostly up to players to be in the know and match the games with the software developer. Some of the game providers behind the Hello Casino games are Microgaming, NetEnt, Evolution Gaming, NYX and NextGen.

Loyalty Program/VIP

Hello Casino’s reward program is in the form of an invite-only VIP program. VIP invites are sent out to loyal players who play often and with real money. Once a player is a member of the VIP program, they will have access to their own personal account manager 24/7. They will also be invited to exclusive events, bonuses and promotions. The thing that makes Hello Casino’s VIP program unique is that a player can choose on which model they would like to have their program operate. Players can choose between a program based on VIP bonuses or VIP cashback.

Deposit and Withdrawals Options

When it comes to making a deposit, Hello Casino accepts all major and trusted payment methods. These include Visa, MasterCard, Trustly, Paysafecard, NETeller, Skrill, Wire Transfer and many more. Just be careful when it comes to making a winnings withdrawal since payment method options are very limited. A player can only make a withdrawal of their winnings via Visa, Skrill, NETeller or Wire Transfer. Players must just refer to the website before making a deposit or winnings withdrawal since limits do apply to all no matter which payment method a player chooses. Deposit and withdrawal times vary according to the payment method a player chooses, but this is where Hello Casino once again impressed us and stepped out of the online casino norm. The only “lag” a player can expect when it comes to making a deposit or withdrawal is when using Wire Transfer. ALL other payment options offer an instant deposit or withdrawal of their winnings.

Hello Casino Mobile Casino

Hello Casino has a downloadable app, but it’s only available to Android users. But this really shouldn’t deter any players who like to play on-the-go. The Hello Casino website is 100% mobile compatible and functions perfectly on any/all mobile devices.

Customer Support

Once again Hello Casino impresses with exceptional customer service. The site is equipped with a pop-up survey asking players about their Hello Casino experience. This tells us that Hello Casino cares about their players and value feedback in order to make any improvements. They also have live chat which is a massive win in our online casino books. They even guarantee a live chat response within 30 to 60 seconds! But beyond that, Hello Casino has also made support available to players via email. To say that Hello Casino clearly values their players and goes above and beyond with their customer service might be the casino understatement of the year.

Security to Protect Players

As previously mentioned, Hello Casino doesn’t fall within online casino norms and boasts with a total of three regulatory bodies. These are the Gambling Commission of Great Britain, the Malta Gaming Authority and, oddly, the Swedish Gaming Authority. With all of these ensuring fair game play, Hello Casino would have to be the Houdini of online gambling to get away with any irregularities. Hello Casino also supports responsible gambling and have a responsible gambling policy in place. This policy is quite extensive and includes self-regulatory tools such as self-imposed limits, time-outs, account closures, self-exclusion as well as resources of multiple responsible gambling support organisations. Once again, Hello Casino makes it abundantly clear that they truly care for their players.

Our Expert Conclusion

There is absolutely nothing we can really critique on the Hello Casino platform in this review. Unlike Jerry McGuire, the site didn’t have us at “hello”, but it didn’t take long before we realised we never wanted to say goodbye. From the simple site navigation, the wide variety of games and the instant withdrawals to the excellent customer support and added safety and security measures – we just kept being bowled over. Definitely a platform worth any player’s time and money.