Could This Be the Hottest Online Casino Out There? Our Official Chilli Spins Review

We are always on the lookout and hot on the trail of the latest site to hit the online casino scene. So we were super excited when we got the opportunity to do a casino review on Chilli Spins. But is this new kid on the casino block really hot or not? This is what we discovered during our Chilli Spins review:

Chilli Spins Bonuses and Promotions

Chilli Spins greets new players with a pretty generous welcome bonus. This bonus includes a 100% deposit bonus up to £50 with 25 extra free bonus spins. Just take note that the free bonus spins are limited to the Starburst slot game. The welcome bonus can only be claimed once a new player has made their first deposit. As we’ve mentioned, this welcome bonus is exclusively for new players and therefore we feel the need to state the importance of thoroughly reading through the bonus T’s and C’s as new players are often not used to all the T’s & C’s that can apply to bonuses, promotions and other offers which may appear to be “just free stuff”. As with most bonuses, T’s and C’s do apply to this welcome bonus – especially in terms of wagering requirements.

The site makes promises of many more bonuses and promotions, but it seems as though only loyalty program players are privy to these Chilli Spins bonus perks and exclusive Chilli Spins promo codes.

How to Register a Casino Account at Chilli Spins

The Chilli Spins casino has the usual online casino ‘Join’ button in the top right corner of the site. Unlike most other online casinos, Chilli Spins gives new players the opportunity to claim their welcome bonus with the ‘Get Bonus’ button on the display banner. But, of course, this will only take a new player to the registration page. Registering an account is an easy 2-step process during which a player simply needs to give a few personal details, enter an email address and choose a username before they can make their first deposit and start playing.

Casino License

Chilli Spins is operated and officially registered as a company that we have not come across during our online casino reviews yet; Aspire Global International Ltd in Malta. This company is subject to the regulations under the Remote Gaming Regulations of Malta. For online gambling services within the UK Chilli Spins casino is officially registered as AG Communications Limited that is also registered in Malta, but is regulated by regulatory authorities in Great Britain.

The Casino Design

The Chilli Spins website theme and design is everything we could’ve hoped for and more. Chilli Spins spices up the online casino industry by using a colourful Mexican motif on the website. They also proudly display the latest winners and their winnings in real-time and this is enough to entice the most dubious of players to try their hand in a Blackjack game or take a spin on the slots. The site in general is incredibly user-friendly with the three main game categories being displayed in separate tabs on the top navigation bar; Casino, Live Casino and Virtual Sports.

If players are looking for something else or specific games, they can simply click on the menu icon in the upper left corner of the site to view any/all information and details a player could ever need when it comes to online gaming and gambling. This is a fun and easy site to navigate around for both old and new players alike.  

Casino Games Available

Players will find all their favourite online casino games on Chilli Spins. Just on the homepage alone, players can find games such as Starburst, Gonzo’s Quest and Book of Dead. Once we delve into the various games categories we discover just how extensive the platform’s gaming library is compared to other casinos. The platform’s Casino section consists of Slots, Jackpot games and Table Games. We’ve already mentioned a few slot fan favourites, but we’re pretty sure there are plenty of player’s out there with Carpal Tunnel Syndrome due to the strain from all the slot spins. There are not enough days in a year for players to play all the slot games that Chilli Spins have to offer.

The platform’s Jackpot games are quite unique and offers titles such as Grand Spinn, Divine Fortune and our personal favourite, Leprechaun goes to Hell. We thought that it’s quite ironic that the Table Games offer players the opportunity at Patience ‘cos that is certainly what a player will need with this wide variety of Roulette, Blackjack and a few other table games. The Virtual Sports section allows players to bet on both the English and European football leagues as well as on the horses. Any player that leaves the Chilli Spins online casino less than satisfied could only be an avid online Poker player (although these players can find Texas Hold’Em in the Live Casino section).

Live Casino

Most live casino players will like what they see with Chilli Spins smoking hot Live Casino section. These mostly consist of Blackjack, Baccarat and Roulette with a few added extras such as Dream Catcher and Monopoly. But although we state that their live casino section mainly consists of Blackjack, Baccarat and Roulette, we mean that it mostly consists of variants beyond your wildest dreams Blackjack, Baccarat and Roulette. These are The Strip Blackjack, Diamond VIP Blackjack, Lightning Baccarat, Baccarat Squeeze, American Roulette, Auto Roulette and much more.

Game Providers

The one thing that annoys us about certain online casinos is why a site wouldn’t predominantly mention who the creators behind their games are. But alas, this is once again the case with Chilli Spins. Players are left to their own devices to try and match the game provider to the game (and this is something only seasoned online players will be able to do). Luckily that’s us, so we were able to identify the following software developers; Microgaming, NetEnt, Evolution Gaming and iSoftBet.

Loyalty Program / VIP

Chilli Spins has a loyalty program called the Exclusive Club. This is probably the most elaborate loyalty program we’ve ever come across and at one stage we simply gave up understanding it and just committed to playing and seeing where enough game play will take us. Game play will earn a player loyalty points which in turn will dictate on which loyalty level a player is. Each loyalty level comes with its own unique rewards, bonus and promotion offers such as free spins on a Sunday, monthly cashback, a birthday bonus and more. The loyalty level tiers are as follows; New Member, Bronze, Silver, Gold, Platinum, Premium and Prestige (we said it was extensive, remember?). Loyalty points can also be exchanged for bonus funds, cash or other bonuses. But like we said, players will either have to study the entire loyalty program chart (we’re not joking) or simply play and hope for the loyalty level best.

Deposit and Withdrawals Options

We love the fact that Chilli Spins offer players detailed information regarding making a deposit and a withdrawal in their main menu. Just note that they refer to a withdrawal as a Cashout. But this is where the love ends when it comes their deposit and withdrawal section, because this is where the Chilli Spins casino turns into a hot mess. When a player clicks on ‘Deposit’ Or ‘Cashout’ a.k.a withdrawal the site glitches and simply shows a black bar with a white exit cross on it. And it doesn’t matter in which browser you attempt to access the information. So we had to rely on just good old fashioned personal experience to find out exactly what deposit and withdrawal options the platform has to offer.

The site offers a variety of payment options for making a deposit or withdrawal such as EcoPayz, NETeller, PayPal, Paysafecard, Skrill, Visa, Trustly, Zimpler and others. The minimum limit for both a deposit and a withdrawal is £10. Whilst all deposit transactions are instant, a withdrawal’s time may vary according to the payment method. The withdrawal processing time can range between 3-8 business days. The long withdrawal times is enough to leave any avid online player hot and bothered.

Chilli Spins Mobile Casino

Chilli Spins does not have a downloadable mobile app, but the site is 100% mobile compatible. This means that the site will work on all mobile devices including mobile phones and players can rest assured that they can play all their favourite Chilli Spins slots and other online casino games whilst on-the-go. This is a definite online casino win in our books.

Customer Support

Once again the Chilli Spins website is in hot water. Although we love the fact that their customer support seems to be extensive and their FAQ page and Help section is prominently displayed on their main menu, the same glitch occurs as with the deposit and withdrawal sections. We wondered how helpful they would be when there is an issue if they can’t even seem to help themselves. Once we click on the Contact Us section it’s a different ballgame though and players are offered customer support via email or live chat. Whether there are specific operating hours attached to these, what the average response time is or if a player will ultimately get their issue resolved is a bet that only Chilli Spins know the odds to.

Security to Protect Players

Chilli Spins is regulated by two entities; the Malta Gaming Authority and the UK Gambling Commission. These are prominent online casino regulators who are known to ensure fair practices on an online casino. Although it is clear from the logos on the website that the software and games on the platform is audited by independent third parties, players shouldn’t even attempt to click on their ‘Fair Play’ section anywhere on the site since a player is only met by the very familiar (and super annoying) website glitch. Chilli Spins is also said to promote responsible gambling based on the logos of responsible gambling organisations on the platform. But yet again, the Responsible Gambling section goes the same glitchy route as so many sections before it.

Our Expert Conclusion

This review is an easy call to make. We loved the layout and design of the site. It was love at first games library sight. Yet for all the extensive information the platform offers, the website is too glitchy to get access to any of it. When it comes to an online casino it’s simple; if the website is glitchy, players can’t be certain of non-interrupted game play, transaction errors, the inability to contact the platform etc. For this reason alone we strongly urge players to seek a site that’s not constantly in such hot water.